Refund Policy

LisaWoeller.com Refund Policy

Updated September 11, 2020

 

RETURNS – JOURNALS + COACHING CARDS + WHITE SAGE + CRYSTALS + SMUDGE STICKS

Our policy for journals, coaching cards, crystals, white sage smudge sticks, lasts 30 days (not including 2-5 day processing). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

1.  To return an item, please open a ticket on our customer service at https://www.lisawoeller.com/support/ to obtain a Return Merchandise Authorization (RMA) number.

2. You will need to provide us with:

  • Your first and last name
  • Date of the order
  • The email address you used to make the purchase on our site
  • Your order number

3. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Lisa Woeller Attn: Returns

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

4. After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

For defective products, please contact us on our customer service desk to arrange an exchange:

https://www.lisawoeller.com/support/

 

REFUNDS – DOWNLOADABLE “DAILY PRAYER JOURNAL DIGITAL COPY”

Your download files will be available to download once payment is confirmed. Our downloadable Prayer Journal comes with a 14-Day Money Back Guarantee. If you’re not happy with your purchase, we’re not happy. Please open a ticket on our customer support desk for assistance. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. If you need help downloading your order, please do not hesitate to open a ticket on our customer support desk.

https://www.lisawoeller.com/support/

When opening a ticket on our support desk, please provide us with:

  • Your first and last name
  • Date of the order
  • The email address you used to make the purchase on our site
  • Your order number

 

REFUNDS – DOWNLOADABLE “NATURE BIBLE VERSES SMARTPHONE WALLPAPERS”

All sales are final due to the nature of this product being a large set of 24 downloadable products.

 

REFUNDS – DOWNLOADABLE “TRANQUIL, 60-MINUTE UNGUIDED MEDITATION “

All sales are final; no refunds will be given due to the nature of this product being a downloadable meditation.

 

REFUNDS – ONLINE CLASSES

All of our online classes come with a 14-Day Money Back Guarantee. If you’re not happy, we’re not happy. Please open a ticket on our customer support desk for assistance. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. If you need help downloading your order, please do not hesitate to open a ticket on our customer support desk.

https://www.lisawoeller.com/support/

When opening a ticket on our support desk, please provide us with:

  • Your first and last name
  • Date of the order
  • The email address you used to make the purchase on our site
  • Your order number